Kosher-wine.eu Help Center

There are three main ways to choose your wine and spirits on kosher-wine.eu:

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One: By using the selection menu (desktop PC recommended):

Hover with your mouse over ''Wine & More'' or ''Spirits & Whiskeys'' or ''Champagne & Chocolate''

A submenu will show up like that, letting you choose the wine (or spirits) category of your choice:

Two: By using our smart search function:

Click on the magnifying glass on the top-right corner of your screen and start typing what you are searching for.

Hit enter to view a list of results containing the word(s) you searched or select the product directly from the smart search menu.

Three: By selecting a recommended bottle or  collection directly from the homepage

Yes, all of our products show the price including VAT - thus the price you see at the product page is the price you'll pay at checkout. 

At checkout you''ll get to see how much taxes were included in your purchase.

We accept all major credit cards and PayPal, just select your choice at checkout. All payments are 100% securely processed by Stripe.

We ship to all of Europe, to both private residences and businesses. 

Yes, we do charge a shipping fee to cover the cost of the shipping boxes and the postal services in order to keep the product prices so affordable. 

But don't worry, we have negotiated the best shipping rates and are more than happy to pass on the savings to you:

It's only €15 per box of up to twelve bottles (about 18 KG) . 

We'd want you to enjoy your purchase ASAP and do everything we can to ship your order next day.

We are proud that 95% of our orders are delivered to the recipient within 5 working days.

Some items have slightly longer delivery times (up to 12 days) due to stock issues, If you are in a hurry to receive your order leave us a note at checkout and we'll keep you updated and in case necessary split your order. 

For a more exact timeframe feel free to contact us and we'll provide an exact date for your order.

Your 100% satisfaction is important for us - our full return policy should be consulted here but in short it's that simple:

• If a product gets damaged or was faulty upon a delivery - we offer 100% refund.
• Timing: we have a 14-days Return & Exchange Policy, since the day item was received.
• To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.
• For returns, please email info@kosher-wine.eu with the subject 'Returns' and include your order number, name and the reason for the return.
• Seller will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
• Please note that customers are responsible for shipping costs of returned items.
• When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.
• If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.
• 10(+) year old bottles of wine are subject to non-standard terms and conditions! Contact us for more info before placing your order.   

Sure, just select ''pick up'' at checkout and we'll let you know when your order is ready for pickup.

Our pickup location is:

Avenue Wines & Whiskeys 

Belgielei 129

Antwerp 2018

Belgium

Sure, you'll receive a tracking link by email for that purpose.

''Kosher'' or ''Kashrut'' ^Wikipedia  is a set of dietary religious laws mentioned in the Bible and further expanded upon in great detail in the Mishnah ^Wikipedia  and the Talmud ^Wikipedia . 

A food or beverage that is in line with the laws of Kashrut is considered Kosher and is fit for consumption by religious Jews.

A food or beverage that is in violation with the laws of Kashrut is considered NON-Kosher and is unfit for consumption by religious Jews according to Halacha ^{Wikipedia .} 

See last question ''what does kosher mean''

The certification agency or the ''kashrut organization''  is a body specializing in analyzing food recipes and being present during production to ensure that a food or beverage carrying their logo is in fact in compliance with the Kashrut dietary laws. 

The are many kashrut agencies worldwide, one of the most popular being the kashrut division of The Orthodox Union of the USA, with its easily identifiable logo:  

Yes, in order for wine to be considered kosher it needs representatives of a kashrut agency to be present during most processes of the harvesting and bottling  to ensure that the wine is kosher.

When searching and buying kosher wine it's therefore important to buy wines exclusively with the logo of reputable kashrut agencies printed on the label. 

The good news is that kosher-wine.eu exclusively stocks wines only with the best kashrut certifications allowing the kosher wine buyer to browse our wines with full confidence, the agency name is always specified on our website under product details.